Frequently Asked Questions

COVID-19 and our charters

The health and safety of our passengers and crew is paramount, therefore, Blue Juice Charters is closely monitoring advice from the AMA, Federal / State Governments and Tourism Council regarding how businesses like ours should deal with COVID-19

The upcoming Abrolhos and Montebello Island trips for 2020 will be assessed as COVID-19 situation progresses; however, the health and safety of you and our crew will underpin all decisions taken.

Charters may be cancelled at short notice in the interest health and safety or in accordance with Government directives.

April and May charters are Cancelled, In line with evolving advice from the Health Department and our duty of care to our guests and crew, we ask that you notify us of any contact with family or persons who may have infected or in contact with infected people.

Charters beyond this, are dependant on the evolving situation and retrictions in place that will either allow or not allow us to operate.

To assist us in keeping our guests and crew safe, if a member of your family is unwell and is suspected of having COVID-19, please remain at home until test results clear you or you have seen a doctor and are able to provede a medical clearance note.

Please notify us if a family member living in the same house is being tested for COVID-19. This will allow us to prepare for the upcoming charter

If you have travelled to overseas I the last 14 days, or have come into contact with friends/family/colleagues etc who have travelled, it is suggested you monitor yourself closely and not attend the vessel. The list of countries is updated daily on the Australian Government’s Department of Health site.

If in the lead up to your charter with us, should you have a cold or flu like symptoms, it is likely we will require a medical certificate for you to board the vessel. Please visit your GP for a medical clearance. You may be denied access to our vessel without this.

Should you present with possible symptoms whilst on charter, the crew must be notified immediately. 

It is hoped that with these measures in place, along with a rigorous cleaning regime throughout the charters we can maintain a healthy vessel for your comfort.

The COVID-19 situation is changing rapidly, and we will continue to update you as required. Let me assure you that despite the uncertainty surrounding the global outbreak, all our efforts are going into providing a safe and enjoyable charter for you and all our guests.

In relation to family members and friends Please be aware, you may not have symptoms yet still carry the virus.

Further information is available on PDF “how best to deal with COVID-19 while on tour”

COVID-19 CANCELLATIONS

Coronavirus disease (COVID-19) Cancellation Policy

Bookings made BEFORE 18 March 2020

If you wish to cancel a tour due to travel restrictions or government advice regarding Coronavirus, we can provide the following options:

Rebook you to a date in the future.

Provide a gift voucher for the full amount paid. This gift voucher is valid for 12months and can be transferred to other tours operated by Blue Juice Charters. These vouchers can also be transferred to other people if you wish to sell or gift them in future. Please contact us to arrange this.

Apply our cancellation policy (pre-coronavirus) to your booking.

Contact your travel insurance. If you booked prior to Coronavirus becoming a known event and before travel restrictions were put in place, you may be able make a claim under your travel insurance policy for the cost of the tour. We will assist you in any way we can with this.

What we cannot do:

Provide a full refund. If you are unable to attend one of our tours or any area due to COVID19 and it’s related travel restrictions, please consider deferring your plans rather than cancelling them and take up our offer of a gift voucher that can be used up to book on next years tours. By doing this, you are helping to ensure the small local businesses, tour companies and accommodation providers will still be here when we all get back on our feet and you are free to start exploring once again. This truly is a time to work together as one, look after each other and keep choosing kindness. We are all in this together.

Bookings made AFTER 18 March 2020

As Coronavirus (COVID-19) is a known issue, WE CANNOT OFFER ANY REFUNDS, if you cancel due to COVID-19 related restrictions. We can however rebook you a new date or provide a gift voucher valid for 12 months if your booking has to be cancelled due to COVID-19 restrictions. Please feel free to call us on 9401 4666 or visit our bookings website to view tour availability.

 

Cancellation Policy (pre-coronavirus)

Our charters hold limited numbers, many of our tours sell out. For this reason, we request that you cancel at least 90 days before your scheduled tour. This will allow us to offer your spot to another person.

You may call us on 08 9401 4666 anytime to discuss your options or cancel

Deposits are non-refundable If a booking is cancelled less than 90 days prior to the charter departure, or if passengers fail to arrive the total charter cost is forfeited.

Blue Juice Charters does not accept in part or full the responsibility for such things as force majeure, war or for the actions of other carriers that might result in the purchaser failing to observe a booking condition.

Blue Juice Charters recommends that passengers arrange adequate cancellation policy insurance and or adequate travel insurance. Blue Juice Charters will endeavour and make all attempts to fill the places made available from the cancellation, and if successful payment will be returned to you in full minus the deposit/booking fee wherever possible

 

Further information is available on PDF “how best to deal with COVID-19 while on tour”

What time do Perth charters leave ?
Please arrive at 5am for a 5:30am departure
What about sea sickness ?

The Ocean can be rough and choppy at times. If you are concerned we recommend you visit the pharmacy for some seasick tablets
We have been advised it can be beneficial to take 2 the night before and again in the morning prior to leaving home.
They do not work once you are seasick.

Can I bring my own fishing gear ?

Yes, though everything is supplied, many people prefer to use their own equipment. use yours, ours or mix between them it is all about you.

Can I take my fish home ?

Yes, so long as they are legal size and within bag limits. We will gut and gill the fish and keep them on ice ready for you to take home. We also tag the fish so we know who caught what, and supply you with a bag to take the fish home. It is recommended you have an esky in the car

What is included ?
  • Fishing Rod tackle and bait.
  • Light breakfast of Fruit Muffins, Tea and coffee
  • Lunch
  • All Soft dinks and chilled water
What should I bring ?
  • A Jumper
  • Sunscreen & Hat
  • We are also BYO
  • Esky to take your fish home
What about luggage ?

Travel light. One bag per person is preferred to minimize clutter on board the boat. Common are a few changes of fishing clothes, clean clothes for the afternoon and night.

Airline charges for excess baggage can be steep and you’ll probably want to allow the excess to bring some fish home !

How do I get there ?

It is totally up to you how you meet us,

Perth –  meet the boat at Hillarys Boat Harbor there is plenty of parking available

Abrolhos Islands  – you can Drive, Fly, or you can make use of the Blue Juice Courtesy shuttle bus from HIllarys to Gerladton

Montebello Islands –  you can Drive or Fly.

Qantas have regular to Geraldton and Exmouth

WHAT ARE YOU WAITING FOR?